Shipping policy

Shipping Policy

Last Updated: August 2, 2026

Thank you for shopping with Havnes. We are committed to delivering your orders safely and as quickly as possible.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding public holidays.
You will receive a confirmation email once your order has been placed and another email with tracking information when your order has shipped.

Shipping Time

Estimated delivery times may vary depending on your location.

United States: 5–12 business days
Canada: 6–14 business days
United Kingdom: 5–10 business days
Australia: 6–14 business days
Europe: 6–14 business days
Other International Locations: 7–20 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout unless a free shipping promotion is being offered.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. Tracking information may take up to 48 hours to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Incorrect Address

Please ensure your shipping address is accurate before completing your purchase. Havnes is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging so we can assist you.